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For the cost of buying an employee a cup of coffee, you will uncover otherwise unattainable insight. Truth that ultimately drives up retention, productivity and customer loyalty.
Without Engagement Multiplier
Customer service suffers
Unengaged employees are disconnected, lack enthusiasm and energy, and deliver poor customer service. When direct interactions with customers suffer, so does your business.
Your best talent leaves
Employees that don't feel empowered to develop professionally will find those opportunities elsewhere. Hiring, onboarding, and training costs increase, and morale usually takes a hit as well.
Millennials in particular show up for jobs where they feel like they have meaning and direction. If those things are missing, things like attendance and safety record suffer.
Inefficiency is everywhere
Organizations that don't give clear expectation or hold people accountable see productivity flatline or decline. When everyone has different goals and are moving in different directions, inefficiency runs rampant.